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How to watch NHK programs overseas
Programming
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Reception through Local Operators
How to watch NHK programs in hotels
Direct Reception
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Answers to your frequently asked questions
NHK World Premium >
FAQ
How to watch NHK programs overseas
I understand that I can watch NHK programs overseas. How can I watch them? What is "NHK World Premium"?
What is the difference between "NHK World Premium" and "NHK World TV"?
What programs can I watch on "NHK World Premium"?
How can I watch "NHK World Premium"?
Are "NHK-BS" channels available overseas?
I wish to watch "NHK World TV" only. What equipment do I need?
Programming
Why does programming suddenly change?
Why am I restricted from watching certain footage "due to copyright restrictions"?
How can I purchase the textbooks of "Today's Menu" or other programs?
How can I inquire about programs?
The programming does not fit my living hours.
Why are children's programs aired late in the night?
The programs I wish to watch are shown when I'm not at home.
Screen Size
Why do I see black bars on the top and bottom of the screen?
Will the screen size change on "NHK World Premium" after the Japanese domestic analog broadcast is terminated and turns digital in July 2011?
I understand that the programs on "NHK World Premium" are shown exactly the same way as they are shown in Japan; then why can I not watch the same HD programs in HD format on "NHK World Premium"?
Will the black bars disappear if I use a 16:9 (width:height) widescreen TV?
I can’t read the full text on the screen because part of the text is being cut off on both ends. Can I fix the screen so that I can read the full line?
Why does the image on the screen appear to be stretched?
Schedules and Time Converter
Where can I get a programming schedule?
How can I convert the schedules to my local time?
I selected "DST" but the time difference on the pull-down menu remains the same. Are the schedules in DST?
How can I print out the schedules?
When do you post program details?
Why is "Undecided" posted in the programming schedules?
Reception through Local Operators
I wish to watch "NHK World Premium" through the local broadcaster/cable television operator. How can I find one in my vicinity?
The programming has suddenly changed. Before I was able to watch dramas but now, I only see English programs.
The audio of the news programs and Sumo Tournaments has changed to English.
I am having trouble tuning into "NHK World Premium."
How to watch NHK programs in hotels
I wish to watch "NHK World Premium" at the hotel where I will be staying.
I cannot watch "NHK World Premium" although I am staying at a hotel listed in your website.
Direct Reception
Reception Equipment
What equipment do I need to receive "NHK World Premium"?
Where can I purchase the satellite reception antenna and LNB? Can you help me find a retailer?
How can I purchase the special tuner (IRD) to receive "NHK World Premium"?
I already have a special tuner (IRD) which was passed on from a friend. How can I start receiving the channel
?
What is a "TID number"?
Can I rent the special tuner (IRD)?
Reception Equipment Trouble
My IRD is out of order.
I cannot watch "NHK World Premium" and I see a "no signal" sign on the monitor.
I was able to watch dramas before, but now I can't.
My antenna is out of order. Can you help me find an antenna retailer who can help me?
Suspension / Resumption / Cancellation
I wish to suspend my direct reception contract with Japan International Broadcasting.
I wish to cancel my direct reception contract with Japan International Broadcasting.
Payment
How much is the monthly service fee for the direct reception of "NHK World Premium"? How do I pay?
When should I make the payment?
I wish to change my payment method.
Do you accept credit cards other than that of the representative?
The expiration date of my credit card has changed.
Forms
Forms
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